- FULL-TIME COURSES
Customer Service Practitioner
Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.Viewing apprenticeship details for 25-26Apprenticeship InformationCourse Type
Subject Area
Type
Full timeStart Date
/Duration
Course Leader
{Name of CL}Study Mode
ApprenticeshipLocation
Skegness TecCurriculum Area
Attendance Days
Attendance
Study Level
This is a Level 2 Apprenticeship
Entry Requirements
Entry requirements will be determined by the employer.
If not already achieved, the apprentice will have to achieve Level 1 English and Maths and take the test for Level 2 prior to taking their end-point assessment.
What you Will Learn
- Developing self to achieving targets and goals
- Recognition of regulations and legislation within own organisation
- Principles of business
- Contribute to a customer focused experience
- Provide customer service
- Manage customer expectations
Other Possible Units:
- Working in a sales environment
- Working in an administrative environment
- Working in a contact centre environment
- Customer service principles
- Working in a retail environment
- Social media in a work environment
What Next?
Level 3 Business Administrator
Business & Travel
Apprenticeships